It's 3 am, do you know where your freight is? Choptank Does.

Posted by Harriet Mills on May 19, 2017 4:41:12 PM

Transparency and visibility in the supply chain are popular blog topics these days, specifically surrounding emerging technologies.  But let’s face it … real people won’t completely be replaced by technology, at least not in the immediate future.  When things go awry, human beings are still customers and carriers best assets. 

Night Ops.jpg

Let’s take, for example, a carrier who needs to contact their broker about a damaged shipment, missing paperwork for a delivery, or any kind of urgent matter, and it is 3 a.m.  Having a real person to discuss the important details of an issue can be extremely important.  Alternatively, getting someone out of bed in the middle of the night who is “on call” without all the information readily at hand, can be insanely frustrating.

Experienced transportation providers can be empathetic while getting the right information to the invested parties in a timely manner.  This is good for the carrier, good for the shipper, and good for the receiver.  Ultimately, excellent customer service is what differentiates the best 3PLs from the mediocre ones.

 Choptank has just expanded its off-hours availability with more team coverage than ever before. “Making our customers more successful is the primary goal here,” said Steve Covey, executive vice president, at Choptank Transport.  “Making it as easy as possible to resolve issues at any hour of the day or night is just good business.  And, offering these non-traditional work hours also benefits our employees who prefer working a night schedule to fit into their individual lifestyles.”

Choptank Transport Market ReportMarket Report June/July 2018

JAWS 5 & THE FREIGHT MARKET

As we head into the summer on a wave of record-high MDI we have the sense of uneasiness with the market and what might be lurking around the corner, or in this metaphor, below.  Much like the great original summer blockbuster Jaws, (which was released 43 years ago, sorry to make you feel old), the movie, like the current market, gives participants an “edge of your seat” scare as you don’t know what will happen next.  Studying truckstop.com’s MDI report, history shows that rates might soften a bit in the near future, but the giant, white shark below is lurking.  It could be the tariff’s...

Here is a brief market overview and report on all the factors driving the current market, our expectations for where it’s headed, and most importantly, how to manage this market and come out on top!   

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