It's 3 am, do you know where your freight is? Choptank Does.

Posted by Harriet Mills on May 19, 2017 4:41:12 PM

Transparency and visibility in the supply chain are popular blog topics these days, specifically surrounding emerging technologies.  But let’s face it … real people won’t completely be replaced by technology, at least not in the immediate future.  When things go awry, human beings are still customers and carriers best assets. 

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Let’s take, for example, a carrier who needs to contact their broker about a damaged shipment, missing paperwork for a delivery, or any kind of urgent matter, and it is 3 a.m.  Having a real person to discuss the important details of an issue can be extremely important.  Alternatively, getting someone out of bed in the middle of the night who is “on call” without all the information readily at hand, can be insanely frustrating.

Experienced transportation providers can be empathetic while getting the right information to the invested parties in a timely manner.  This is good for the carrier, good for the shipper, and good for the receiver.  Ultimately, excellent customer service is what differentiates the best 3PLs from the mediocre ones.

 Choptank has just expanded its off-hours availability with more team coverage than ever before. “Making our customers more successful is the primary goal here,” said Steve Covey, executive vice president, at Choptank Transport.  “Making it as easy as possible to resolve issues at any hour of the day or night is just good business.  And, offering these non-traditional work hours also benefits our employees who prefer working a night schedule to fit into their individual lifestyles.”

Choptank Transport Market ReportMarket Report Jul/Aug 2018

LOGISTICS MOVES PRETTY FAST

“Life moves pretty fast. If you don’t stop and look around once in a while, you could miss it.” — Ferris.  The iconic picture of these two looking at the Ferrari careening down the hill might describe the shock you are feeling as the market pivoted sharply this past month.  Of course, it depends on which side you are on as to whether you have a smile or a frown!  Just as “Ferris Bueller’s Day Off” enjoys a resurgence after 30 years we are reminded, once again, of how things are cyclical and we should be anything but shocked by the market’s volatility.  

Here is a brief market overview and report on all the factors driving the current market, our expectations for where it’s headed, and most importantly, how to manage this market and come out on top!   

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