It's 3 am, do you know where your freight is? Choptank Does.

Posted by Harriet Mills on May 19, 2017 4:41:12 PM

Transparency and visibility in the supply chain are popular blog topics these days, specifically surrounding emerging technologies.  But let’s face it … real people won’t completely be replaced by technology, at least not in the immediate future.  When things go awry, human beings are still customers and carriers best assets. 

Night Ops.jpg

Let’s take, for example, a carrier who needs to contact their broker about a damaged shipment, missing paperwork for a delivery, or any kind of urgent matter, and it is 3 a.m.  Having a real person to discuss the important details of an issue can be extremely important.  Alternatively, getting someone out of bed in the middle of the night who is “on call” without all the information readily at hand, can be insanely frustrating.

Experienced transportation providers can be empathetic while getting the right information to the invested parties in a timely manner.  This is good for the carrier, good for the shipper, and good for the receiver.  Ultimately, excellent customer service is what differentiates the best 3PLs from the mediocre ones.

 Choptank has just expanded its off-hours availability with more team coverage than ever before. “Making our customers more successful is the primary goal here,” said Steve Covey, executive vice president, at Choptank Transport.  “Making it as easy as possible to resolve issues at any hour of the day or night is just good business.  And, offering these non-traditional work hours also benefits our employees who prefer working a night schedule to fit into their individual lifestyles.”

Choptank Transport Market ReportMarket Report DEC 2018

From Trump to the Griswold's...2018 in Review

A lot has happened in the world of transportation and logistics in 2018.  This could be a novel about all the things that happened in 2018 and the many predictions for 2019.  Above all of the headlines, though, we have lived through the strongest year for spot and contract pricing increases in the history of trucking in the U.S. 25% increases in the spot market rate, 30 percent in dry van and reefer, and spot market rate increases of over 25 percent in flatbed; which were followed by contract rate increases of over 15 percent in all three modes!  All that data could point to another turbulent and soaring market in 2019.  However, and lucky us, there is a mountain of data...

Here is a brief market overview and report on all the factors driving the current market, our expectations for where it’s headed, and most importantly, how to manage this market and come out on top!   

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