Nobody looks forward to dealing with freight claims, but they are a necessary part of doing business. Even though they can be frustrating and time-consuming, the way you process a claim can be the difference between receiving full compensation or kicking yourself because you made an avoidable, costly mistake. If a consignee (or shipper) does not follow proper procedures in the claim process, there is the possibility that he or she will not receive any reimbursement.
"I am thinking about outsourcing my claims management. Why should I do that?"
There are many reasons to consider outsoucring your freight claims management. It can improve your cash flow, capture lost revenue, provide timely resolution, and reduce the loss of valuable resources that might otherwise be tied up tracking down and filing claim information.